Collaboration and Engagement
Why is this important?
“We’ve been able to have discussions that I don’t think we could’ve had in a provider or commissioner role in a meeting. So, we’ve had the forum to have open discussions.”
“This is a god send because it’s actually getting practical on the ground feedback from the guys who are using the service...just to actually be in the same room.”
What are the key steps?
- Map and engage the different stakeholders who might be involved in funding, managing, delivering or using telehealth
- Create opportunities to work in partnership with ALL stakeholders to design and implement your new telehealth service
- Continue to work with ALL stakeholders to evaluate and improve the service
Who are the key stakeholder groups?
Health and Social Care Staff
Success is dependent on frontline staff adopting telehealth. Clinicians are key partners during implementation and can help to ensure that the benefits of telehealth are realised.
The support of local decision makers is key to securing resources to implement telehealth. Engaging them at the beginning to develop shared goals and outcomes is important.
We can learn from potential users and those who support them. Users can offer insights about the daily use of technologies in the home that are required to support remote care.